SECTION

 SECTION 1: Business Email Writing 

Task 1: Identify and Correct Mistakes 

Subject: Regarding Payment Delay  

Dear Sir,  

I hope you are doing well. I am writing to inform you that the payment from our side has been delay. due to technical issues in the accounting department, We was not able to process it on time. 

We apologies for the inconvenience caused and will fix this issue shortly. 

Please let us know if this create any problem.  


Thanks,  

Michael  


Task 2: Draft a Professional Email

1. *Request for leave* due to a personal emergency.


Subject: Request for leave


Dear Sir,

I hope you are doing well, l writing this mail your hope to grant me. l won't able to work on Monday. due to l take my grandmother for hospital. Kindly for request to grant me leave.

Thanks!


SECTION 2: Workplace Communication 

Task 3: Office Instant Messaging


1. A colleague asks you to cover for them during a meeting.

Sure, I can cover for you. Let me know any key points I should focus on.


2. Your manager requests an update on an urgent task. 

Hi Sir, I’m working on it and expect to finish by 3.30 PM. I’ll update you soon.


3. A team member is facing a challenge and needs help.

I can help! let’s do a quick call or chat to go over it.


4. You receive an incorrect file and need to inform the sender.

Hi Sir, I think the file is incorrect. Can you check and send the right one? Thanks!



Task 4: Workplace Problem-Solving


1. You have missed an important deadline. How will you inform your manager?

Dear Sir, Sorry for missing the deadline. I'm fixing it services. Let me know how I can help.

2. Your client is unhappy with a service. How will you apologize and reassure them? 

    Dear Client, I’m not happy for any old service. Let's me know your feedback.

3. You need to request additional resources for a project. How will you communicate this? 

Dear Sir, we need more tools to finish software on time.

4. Your colleague made a mistake in a report. How will you inform them without being rude?

Hi Colleague, I noticed a small error in the report about issue. Let me know if can you check?


SECTION 3: Reading Comprehension


Task 5: Read and Answer

Read the passage below and answer the questions.  


"In the corporate world, strong communication skills are essential for success. Employees must write professional emails, engage in meetings effectively, and collaborate with team members. Miscommunication can lead to delays, misunderstandings, and even financial losses. Companies invest in communication training programs to improve teamwork and productivity. Employees who can express ideas clearly and confidently are more likely to achieve career growth." 


Questions:

1. What is the main idea of this passage?  

In the corporate world, strong communication skills are essential for success.


2. Why is communication training important in the corporate world?  

In the corporate world, strong communication skills are essential for success. Employees must write professional emails, engage in meetings effectively, and collaborate with team members.


3. List two consequences of poor communication.  

1. Delays

2. Financial losses

4. How can an employee improve communication skills at work?  

communication training, ideas clearly and confidently

5. Find the meaning of the word *"collaborate"* and use it in a sentence.

They collaborated to solve the problem


Task 6: Office Vocabulary Challenge

Find *synonyms* for the following corporate words and use them in your own sentences:  


1. Communicate  - Convey

She conveyed her ideas effectively during the presentation.

2. Deadline  - Due Date

The project is due on the assigned due date

3. Productive  - Efficient

The team worked well and finished all tasks early.

4. Professional  - respectful

He handled the situation in a professional manner.

5. Negotiate  - Bargain

They discussed better contract terms before signing the deal.


SECTION 4: Creative Writing & Business Thinking  

 Task 7: Workplace Innovation Challenge

You are given a task to *improve workplace communication* in your company. *Come up with 3 ideas* to make team discussions and emails more effective.  


Write Clear Emails – Use short subject lines and bullet points.

Use Chat Apps – Slack or Teams help teams talk quickly.

Have Weekly Meetings – Short meetings keep everyone updated.


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